FAQ

What are the two delivery stages?

Following successful payment authorization, normal order processing is 1–2 business days. After dispatch, estimated carrier transit is 4–6 business days.

Which returns and exchanges are accepted?

Qualifying defective and non-defective new items can be returned by mail, and exchanges are accepted, when requested within 30 days after delivery. A non-defective item must remain new and unused.

Is there a mailing or restocking charge?

A free prepaid return label is included in the package for an approved return. No restocking fee is added.

How quickly is a refund started?

We process and initiate an approved refund to the original payment method within 10 days. Financial institutions may take more time to display it.

How do I ask a detailed question?

The Shipping Policy and Refund Policy provide the full terms. Use Contact Us for help with a product, order, tracking, payment, return, or privacy matter.